Frequently Asked Questions

1. How can I place an order?Shopping with Orvaniya is simple!Browse our collections, choose your favourite products, add them to your basket and proceed to checkout. Follow the instructions to complete your purchase securely.2. Where do you deliver?We currently focus on serving customers across the United Kingdom.Available delivery destinations will be displayed at checkout.3. How long does delivery take?Orders are normally processed within 1–3 business days.Estimated UK delivery times are generally 7–20 business days after dispatch, depending on the product and delivery destination.Please note that these are estimates and delays may occasionally occur due to customs, weather or other circumstances.

Yes! Where tracking is available, tracking details will be sent to your email once your order has been dispatched.You can use these details to follow your delivery.5. What payment methods do you accept?Available payment methods are displayed securely at checkout.All payments are processed through our authorised payment providers.6. Can I change or cancel my order?If you need to change or cancel an order, please contact us as soon as possible.We will do our best to help, although changes may not be possible once an order has been processed or dispatched.Your statutory cancellation rights remain unaffected.7. What if my item arrives damaged or faulty?We're sorry if something goes wrong with your order.Please contact our customer support team with your order number and photographs or videos showing the issue.We will review your request and arrange an appropriate solution in accordance with your consumer rights.

Yes! UK customers generally have 14 days from receiving their goods to notify us that they wish to cancel an online purchase.After notifying us, you have a further 14 days to return the item.Some exceptions may apply under consumer protection laws.9. When will I receive my refund?Once your return has been received or you have provided evidence that it has been sent back, we will process your refund in accordance with applicable consumer protection laws.Refunds are normally issued to the original payment method.10. Do you offer wholesale purchases?Yes! We welcome enquiries from businesses and customers interested in purchasing products in larger quantities.Please contact our team for further information about wholesale opportunities.11. How can I contact Orvaniya?We're always happy to help!For questions about products, orders, deliveries or returns, please contact us by email:Email: support.orvania@.com.brWe aim to respond within 1–2 business days.Still Have Questions?If you couldn't find the answer you were looking for, please get in touch with our customer support team.At Orvaniya, we're here to make your shopping experience simple, convenient and enjoyable.Thank you for shopping with Orvaniya!