Store policy

Customer Service

At Orvaniya, your satisfaction is our priority. We are committed to providing a smooth, friendly and reliable shopping experience.

How Can We Help You?
Whether you have a question about a product, need help with an order, or require assistance with a return or refund, our customer support team is here to help.

Please include your order number whenever your enquiry relates to an existing purchase. This will help us assist you more efficiently.

Response Time
We aim to respond to all customer enquiries within 1–2 business days.

Our team will do its best to resolve your questions as quickly and efficiently as possible.

Our Commitment
At Orvaniya, we believe shopping should be simple, convenient and stress-free.

Thank you for choosing Orvaniya. We truly appreciate your trust in our store!

Wholesale Enquiries

Are you interested in purchasing Orvaniya products in larger quantities?

We welcome enquiries from retailers, businesses and potential wholesale partners who share our passion for practical and innovative kitchen products.

Wholesale Opportunities

Whether you are looking to purchase products in bulk, explore business opportunities or discuss a potential partnership, we would be happy to hear from you.

Get in Touch

For wholesale enquiries, please contact us at:

Email: support.orvaniya@gmail.com

Please include the following information in your enquiry:

- Your name and business name.
- The products you are interested in.
- The estimated quantity you wish to purchase.
- Your delivery location.

Our team will review your enquiry and get back to you with further information.

Let's Work Together

At Orvaniya, we are always open to exploring new business opportunities and building valuable partnerships.

We look forward to hearing from you!

Privacy & Scurity Policy

At Orvaniya, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

- Your name and contact details.
- Billing and delivery addresses.
- Email address and telephone number.
- Order and purchase history.
- Payment-related information processed by our payment providers.
- Website usage information, including cookies and browsing activity.

2. How We Use Your Information

We use your personal information to:

- Process and fulfil your orders.
- Arrange deliveries with our fulfilment and shipping partners.
- Provide customer support.
- Process returns, refunds and exchanges.
- Improve our website and shopping experience.
- Send promotional emails where you have given the required consent.

3. Sharing Your Information

We do not sell your personal information.

To operate our store, we may share necessary information with trusted third-party service providers, including:

- Payment processing providers.
- Delivery and shipping companies.
- Suppliers and fulfilment partners.
- Website hosting and e-commerce service providers.

These partners receive only the information necessary to perform their services.

Some suppliers or service providers may operate outside the United Kingdom. Where personal data is transferred internationally, we take steps to ensure appropriate data protection safeguards are in place.

4. Payment Security

Your payment security is important to us.

Payments are processed through secure third-party payment providers. We do not intentionally store your full payment card details on our website.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your shopping experience.

You can manage your cookie preferences through the available cookie settings on our website.

6. Your Privacy Rights

Under applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018, you may have the right to:

- Request access to your personal information.
- Request corrections to inaccurate information.
- Request deletion of your personal information in certain circumstances.
- Object to certain uses of your information.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information.

To exercise your rights, please contact us using the details below.

Thank you for trusting Orvaniya with your information.

Métodos de pagamento

- Cartões de crédito/débito
- PAYPAL

- Pagamentos offline